What happens at the end of our years subscription? Do we need to ask to be renewed?
No, as part as our support plan, we will call you at least 1 month before your subscription ends to have an Account review.
Whilst this is an automatic renewal as per our terms and conditions we feel that it's important to communicate this with our customers. This will include future plans, data allowances and to discuss feedback on how we can improve our service/experience moving onto the next year.
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How much data is included with my subscription?
Every account has 5GB of data included with the subscription per 100 users. For example 200 users would include 10GB of data. Additional data is available at £100 per 5GB per year. Your account is reviewed annually as part of our support plan to ...
How do I cancel my subscription?
We have an extremely high retention rate for our customers, mainly due to our excellent customer support throughout your subscription. However we are aware your needs may change from time to time and you may decide not to continue using our software. ...
I have more people I need to have access to my system but they don't need access to everything.. How do we do this?
External User’s is a new cost-effective approach of giving your colleagues who don’t need full access to the system more ability through the MY Compliance Management portal. You can find out more information about what you can do with External Access ...
Are there any hidden costs?
The cost is just £1250/year or £109/month.. You can purchase External Access at £500 per annum for 500 users including QR codes, and iHASCO training for just £35 per person per annum. The only additional charge which certainly isn't hidden and may ...
Do you offer onsite Training?
We find our amazing remote customer support is normally enough and the need for onsite training is not required. We offer online training via a webinar or Microsoft Teams and your Customer Support Manager is on hand to answer any questions or queries ...