What Customer Support and Onboarding do you offer?
Every account has a dedicated Customer Support Manager who is responsible for supporting you throughout your onboarding and training and during your entire subscription.
Please view our Customer Support Process Guide for more detailed information
We work directly with the core admin team for your account, we call these teh MY Compliance Champions. This includes regular phone calls, MS Teams meetings, online chat, emails and webinars. We can create your personalised Customer Support Plan to determine what level of support you want from us.
Did you know? We have been working hard in 2021, and have recently released a brand new Onboarding tool in the form of E Learning! Learn the in's and out's of our system at your own pace by taking our Video courses on how to get the most out of our modules. Find out more here: https://my-compliance.co.uk/index/pages/31
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Do you offer onsite Training?
We find our amazing remote customer support is normally enough and the need for onsite training is not required. We offer online training via a webinar or Microsoft Teams and your Customer Support Manager is on hand to answer any questions or queries ...What is the price/cost?
What's the cost? MY Compliance Management is just £1850/year or £159/month plus vat on an annual subscription, which will renew automatically each year. What's included? This annual subscription includes: Full access for 1 to 100 users 15 Modules ...How do I cancel my subscription?
We have an extremely high retention rate for our customers, mainly due to our excellent customer support throughout your subscription. However we are aware your needs may change from time to time and you may decide not to continue using our software. ...What happens at the end of our years subscription? Do we need to ask to be renewed?
No, as part as our support plan, we will call you at least 1 month before your subscription ends to have an Account review. Whilst this is an automatic renewal as per our terms and conditions we feel that it's important to communicate this with our ...How do I log into MY Compliance Management?
Please see the attached guide on how to log into the MY Compliance Management system.